YuVoice (Rural)
Explore how YuVoice delivers measurable business impact through innovative AI-powered solutions.
Product Overview
YuVoice
- Human-like, multilingual voice bot
- Supports 15+ languages with conversational tone
- Designed for scale — handles thousands of concurrent calls without agent involvement
Solution Implementation
1
Deployed YuVoice to automate reminder & follow-up calls in rural areas
2
Integrated with the MFI's core collections system to fetch due amounts, due dates, and repayment links in real time
3
Used vernacular languages to improve engagement with rural and semi-urban borrowers
4
Captured customer responses & payment commitments directly into the collections dashboard for tracking
Business Impact
30-40% higher connect rates
vs. traditional outbound calling
Reduced agent call load by 60%
allowing focus on complex cases
Improved repayment efficiency
in rural borrower segments
Increased borrower trust
with non-intrusive, local language communication