Conversational Intelligence for Every Industry

Every call, automatically made intelligent

YuCI turns raw conversations into compliance scores, sentiment signals, and agent insights — in real time, for every call.

YuCI.intelligence
TONECalm
Capabilities

Everything a contact centre
intelligence platform needs.

From transcription accuracy to compliance enforcement — the unglamorous parts of call intelligence, done right.

01 · Transcription

Speaker-aware,
in real time.

Every word transcribed with full diarisation — who said what, and when. Optimised for domain vocabulary and regional accents.

02 · Compliance

Every rule,
every call.

Custom compliance rules checked automatically. Violations flagged in real time — not after QA reviews next week.

Opening disclosurePASS
Data privacy noticePASS
Rate / fee mentionedPASS
Recording consentPASS
Closing scriptWARN
03 · Sentiment

Emotion tracked
call-by-call.

Continuous sentiment scoring across the full conversation — frustration spikes flagged before they escalate.

neutralpositivenegativestartmidend
04 · Quality Scoring

Every agent.
Every call scored.

Multi-dimensional quality scores across opening, discovery, compliance, empathy, and resolution — calibrated to your rubric.

91/ 100
Opening Script
95
Needs Discovery
88
Compliance
96
Empathy
82
Resolution
91
05 · Summaries

Auto-generated.
Zero effort.

Structured call summaries pushed to your CRM the moment a call ends — no manual wrap-up, no missed actions.

Call Summary
INTENTBilling dispute — duplicate charge
RESOLUTIONRefund queued — 3-5 business days
ACTIONAgent follow-up on 2026-05-29
CSAT PRED4.2 / 5.0
06 · Languages

100+ languages.
One platform.

Transcribe, analyse, and score calls in any language — including code-switched conversations and regional dialects. No separate models, no extra setup.

Code-switchingDialectsReal-time
🇺🇸ENEnglish
🇮🇳HIHindi
🇦🇪ARArabic
🇨🇳ZHMandarin
🇪🇸ESSpanish
🇫🇷FRFrench
🇧🇷PTPortuguese
🇮🇳TATamil
🇩🇪DEGerman
🇯🇵JAJapanese
🇧🇩BNBengali
🇵🇰URUrdu
07 · Integrations

Plugs into
your stack.

Insights delivered directly to your CRM, helpdesk, or data warehouse — via native connectors or webhooks.

Salesforce
LIVE
Zendesk
LIVE
HubSpot
LIVE
Freshdesk
LIVE
ServiceNow
LIVE
Intelligence Stack

The complete stack for Call Intelligence

Real-time transcription at 97% accuracy across 12 Indian languages and dialects
Parallel NLP models — sentiment, intent, compliance, and entity recognition in one pass
Composite quality scores across 18 agent, compliance, and resolution dimensions per call
Supervisor alerts and agent coaching triggered under 2 seconds after every call
Native connectors for Genesys, Avaya, Cisco CUCM, Amazon Connect, and SIP / WebRTC
+15–25%Uplift in conversations

Agents coached by YuCI close more calls with positive outcomes. Real-time intent signals lift every interaction.

Before YuCI58%
With YuCI82%
18%Better collection efficiency

Collections teams recover more per call. Sentiment-aware prompts help agents adapt tone before a customer disengages.

Calls recoveredper agent shift+18% uplift
10 Lakh+Calls analysed per month

Every call scored. Every agent benchmarked. Compliance gaps surface in minutes, not quarterly.

30 days agonow

Industries

Built for the industriesthat talk the most.

0+industries
0+enterprise clients
10M+calls / month
Banking
Insurance
E-commerce
Hospitals
Telecom
Real Estate
Government
EdTech
Fintech
Automotive
Banking
Insurance
E-commerce
Hospitals
Telecom
Real Estate
Government
EdTech
Fintech
Automotive
Banking
Insurance
E-commerce
Hospitals
Telecom
Real Estate
Government
EdTech
Fintech
Automotive
Collections
Travel
Clinics
Logistics
Retail
Health Insurance
Microfinance
Manufacturing
Media
SaaS
Collections
Travel
Clinics
Logistics
Retail
Health Insurance
Microfinance
Manufacturing
Media
SaaS
Collections
Travel
Clinics
Logistics
Retail
Health Insurance
Microfinance
Manufacturing
Media
SaaS
Wealth Mgmt
Hospitality
Pharma
Utilities
Food & Bev
Diagnostics
Brokerage
Telemedicine
Credit Unions
Elder Care
Wealth Mgmt
Hospitality
Pharma
Utilities
Food & Bev
Diagnostics
Brokerage
Telemedicine
Credit Unions
Elder Care
Wealth Mgmt
Hospitality
Pharma
Utilities
Food & Bev
Diagnostics
Brokerage
Telemedicine
Credit Unions
Elder Care