Conversational Intelligence for Every Industry

Every call, automatically made intelligent

YuCI turns raw human-to-human calls — sales, collections, support — into structured intelligence: intent, emotion, disposition, compliance, and coaching, across 100+ languages.

Explore Sample Calls
YuCI.intelligence
TONECalm
Human-to-human, understood

Every human-to-human call,
rolled up to one view.

YuCI listens to the real conversation between your agent and your customer — then rolls every call up into contact, disposition, and outcome.

Call log · Today12,480 calls
J
Mr. JimmyLIVE
+971 5• ••• 4821 · 2:19 PM
04:37Promised to Pay
S
Sara Haddad
+971 5• ••• 1102 · 1:54 PM
06:12Renewal Accepted
R
R. Menon
+91 9• ••• 4471 · 1:38 PM
03:41Call Back
P
Priya S.
+91 9• ••• 8890 · 1:20 PM
05:03Promised to Pay
A
A. Fernando
+94 7• ••• 2231 · 12:57 PM
04:18Negotiating
N
Nadia K.
+971 5• ••• 7788 · 12:40 PM
02:56Not Interested
R
Rahul V.
+91 9• ••• 3320 · 12:19 PM
07:22Call Back
9:41
On call · 04:37
Mr. Jimmy
Account holder
J
mute
keypad
speaker
add call
FaceTime
contacts
YuCI
YuCIis listening
EMOTIONFrustrated → Calm
Calls → contact → disposition → outcome
All calls 12,480Connected 9,800No answer 2,680Promised to Pay 4,200Negotiating 1,900Renewal Accepted 1,700Call Back 2,700Not Interested 1,980Recovered5,700In Progress4,300Lost2,480
Capabilities

Everything a contact centre
intelligence platform needs.

From transcription accuracy to compliance enforcement — the unglamorous parts of call intelligence, done right.

01 · Transcription

Speaker-aware,
in real time.

Every word transcribed with full diarisation — who said what, and when. Optimised for domain vocabulary and regional accents.

02 · Compliance

Every rule,
every call.

Mis-selling, false commitments, and abusive or harsh language flagged sentence-by-sentence, in real time — not after QA reviews next week.

Opening disclosurePASS
Data privacy noticePASS
Rate / fee mentionedPASS
Recording consentPASS
Closing scriptWARN
03 · Sentiment

Emotion & intent,
call-by-call.

Continuous emotion and intent tracking — the moment a customer's intent shifts or frustration spikes, it's flagged and timestamped.

neutralpositivenegativestartmidend
04 · Quality Scoring

Every agent.
Every call scored.

30+ parameters scored on every call — greeting, discovery, empathy, negotiation, compliance, resolution — with the scorecard adapting to the call's purpose: negotiation for collections, conversion for sales, resolution for support.

91/ 100
Opening Script
95
Needs Discovery
88
Compliance
96
Empathy
82
Resolution
91
05 · Summaries

Auto-generated.
Zero effort.

Summary, call disposition, and next steps pushed to your CRM the moment a call ends — Promised-to-Pay, Call Back, Renewal Accepted, tagged automatically. No manual wrap-up.

Call Summary
INTENTBilling dispute — duplicate charge
RESOLUTIONRefund queued — 3-5 business days
ACTIONAgent follow-up on 2026-05-29
CSAT PRED4.2 / 5.0
06 · Languages

100+ languages.
One platform.

Transcribe, analyse, and score calls in any language — native script, transliteration, and English shown side by side. Hindi, Tamil, Arabic, Sinhala, and code-switched dialects, no separate models.

Native + EnglishDialectsCode-switching
🇺🇸ENEnglish
🇮🇳HIHindi
🇦🇪ARArabic
🇨🇳ZHMandarin
🇪🇸ESSpanish
🇫🇷FRFrench
🇧🇷PTPortuguese
🇮🇳TATamil
🇩🇪DEGerman
🇯🇵JAJapanese
🇧🇩BNBengali
🇵🇰URUrdu
07 · Integrations

Plugs into
your stack.

Insights delivered directly to your CRM, helpdesk, or data warehouse — via native connectors or webhooks.

Salesforce
LIVE
Zendesk
LIVE
HubSpot
LIVE
Freshdesk
LIVE
ServiceNow
LIVE
Intelligence Stack

The complete stack for Call Intelligence

Real-time transcription at 97% accuracy across 12 Indian languages and dialects
Parallel NLP models — sentiment, intent, compliance, and entity recognition in one pass
Composite quality scores across 18 agent, compliance, and resolution dimensions per call
Supervisor alerts and agent coaching triggered under 2 seconds after every call
Native connectors for Genesys, Avaya, Cisco CUCM, Amazon Connect, and SIP / WebRTC
+15–25%Uplift in conversations

Agents coached by YuCI close more calls with positive outcomes. Real-time intent signals lift every interaction.

Before YuCI58%
With YuCI82%
18%Better collection efficiency

Collections teams recover more per call. Sentiment-aware prompts help agents adapt tone before a customer disengages.

Calls recoveredper agent shift+18% uplift
1M+Calls analysed per month

Every call scored. Every agent benchmarked. Compliance gaps surface in minutes, not quarterly.

30 days agonow

Put these numbers to work on your calls

See YuCI score, summarize, and flag your own conversations — no manual QA required.

Industries

Built for the industriesthat talk the most.

0+industries
0+enterprise clients
10M+calls / month
Banking
Insurance
E-commerce
Hospitals
Telecom
Real Estate
Government
EdTech
Fintech
Automotive
Banking
Insurance
E-commerce
Hospitals
Telecom
Real Estate
Government
EdTech
Fintech
Automotive
Banking
Insurance
E-commerce
Hospitals
Telecom
Real Estate
Government
EdTech
Fintech
Automotive
Collections
Travel
Clinics
Logistics
Retail
Health Insurance
Microfinance
Manufacturing
Media
SaaS
Collections
Travel
Clinics
Logistics
Retail
Health Insurance
Microfinance
Manufacturing
Media
SaaS
Collections
Travel
Clinics
Logistics
Retail
Health Insurance
Microfinance
Manufacturing
Media
SaaS
Wealth Mgmt
Hospitality
Pharma
Utilities
Food & Bev
Diagnostics
Brokerage
Telemedicine
Credit Unions
Elder Care
Wealth Mgmt
Hospitality
Pharma
Utilities
Food & Bev
Diagnostics
Brokerage
Telemedicine
Credit Unions
Elder Care
Wealth Mgmt
Hospitality
Pharma
Utilities
Food & Bev
Diagnostics
Brokerage
Telemedicine
Credit Unions
Elder Care
UAE · MENA

Built for the UAE

Conversation intelligence in Arabic and English

YuCI scores 100% of your agents' UAE conversations for quality and compliance — with summaries and coaching in the caller's language.

UAE case study

100%of calls scored

Every relationship-manager call summarised in under two seconds — in English or Arabic — with mis-selling and compliance risks flagged before they escalate.

Languages

  • Arabic
  • English
  • Hindi
  • 100+ more

Use Cases

  • Real estate
  • Collections
  • Sales
  • STPL

What It Scores

  • Compliance
  • Sentiment
  • Script adherence
  • Agent performance

Get Started

Ready to turn every call into insight?

See how YuCI scores, summarizes, and flags every conversation automatically — no manual QA required.